Office Hours
Last updated: January 2026
Overview
ClinicSync Pro supports clinics and agencies globally, including customers across the US, UK, and Australia.
To provide consistent, high-quality support across time zones, Office Hours are offered at fixed times each week.
Listening to Feedback
We recently asked customers to share their preferred Office Hours times. That feedback was reviewed and factored into the schedule below.
Final times balance customer preferences, global time-zone coverage, and sustainable support delivery.
Current Office Hours
- Tuesday: 7:00am – 8:00am AEDT
- Wednesday: 11:00am – 12:00pm AEDT
Not in AEDT? Use a time-zone converter: World Time Buddy
What Office Hours Are For
- General product questions
- Workflow clarification
- Integration behaviour and limitations
- Best-practice guidance
What Office Hours Are Not For
- One-to-one implementation work
- Custom debugging or configuration
- Urgent production issues
- Private consulting
Additional Support Options
If you need dedicated help outside Office Hours, 1:1 paid setup (1hr) or priority support (30min - 1:1) is available.
Documentation and async support remain available at all times.
Changes to Office Hours
Office Hours schedules may change as the product evolves. Any updates will be communicated in advance.
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