Office Hours
Last updated: April 2026
Overview
ClinicSync Pro supports clinics and agencies globally, including customers across the US, UK, Canada, and Australia.
To keep support useful and sustainable, Office Hours are now offered in one fixed weekly session.
Listening to Feedback
Over the past month, attendance was consistently stronger in the 11:00am Sydney session than the earlier slot.
Based on actual usage, Office Hours have been simplified to one weekly session so the schedule stays clear and the session stays active.
Current Office Hours
- Wednesday: 11:00am – 11:45am Sydney time
What Office Hours Are For
- General product questions
- Workflow clarification
- Integration behaviour and limitations
- Best-practice guidance
What Office Hours Are Not For
- One-to-one implementation work
- Custom debugging or configuration
- Urgent production issues
- Private consulting
Additional Support Options
If you need dedicated help outside Office Hours, 1:1 paid setup (1hr) or priority support (30min - 1:1) is available.
Documentation and async support remain available at all times.
Changes to Office Hours
Office Hours schedules may change as the product evolves. Any updates will be communicated in advance.
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